Senior Data Scientist - EMEA & North America

Permanent employee, Full-time · Milan, Trento, Amsterdam or London

Why Wonderflow

At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. We offer descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organisations to work as one – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with some of the most recognized global brands, including Philips, DHL, Pirelli, and more. The world’s most renowned research firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best one).

We’ve done a lot, but we see it as a beginning. We are determined to become the #1 end-to-end solution for Decision Intelligence based on VoC (Voice of Customer). That’s “why” you should join.



About this role

At Wonderflow we deal with large and various datasets ranging from product reviews and social posts to internal data including emails, NPS surveys, and chatbots. Data Scientists, at Wonderflow, analyse these datasets and develop machine learning algorithms to perform prediction and classification tasks that help our clients make successful decisions in their business. The role of a Senior Data Scientist will require an applied experience in deep learning models for NLP and predictive analytics. The Senior Data Scientist will help design, lead, and implement scalable solutions in various projects that focus mainly on information extraction from product reviews and rating prediction. He/she will work collaboratively with the NLP team to design tailored solutions for text classification, and with the product team to tackle scalability challenges of deep learning models. The ideal candidate has a real passion for NLP and Deep Learning, is proactive, a creative problem solver and team player, has strong communication skills, and feels comfortable in a dynamic environment.

Your responsibilities
  • Design tailored Text Analytics solutions to various types of data and industries

  • Design Predictive and Artificial Intelligence models for advanced decision making 

  • Analyse, optimise, and extend existing models to have more robust solutions

  • Lead and execute data science projects ensuring high scalability to large data

  • Implementation, testing, documentation and release of data science algorithms

  • Co-design the product development roadmap as part of Text Analytics, Predictive Analytics and Artificial Intelligence - together with the Product Team

Who we are looking for

Minimum 5 years of proven experience in the following areas:

  • Machine Learning and Deep Learning models for text analytics and NLP

  • Strong knowledge on attention mechanisms and transformer architectures

  • Strong experience on cost optimization of Deep Learning infrastructures

  • Problem modelling for statistical and predictive analysis

  • Planning, creation, testing, documentation, and release of mathematical or statistical models for data analysis

  • Python and data analysis technologies (R and Javascript are a plus).

  • Excellent communication and collaboration skills with different teams

  • Excellent written and spoken knowledge of the English language



What do we offer
  • An inspiring culture: Ambitious, Hungry, Supportive

  • Learn from and work with a world-class Management Team

  • Truly international team with 4 offices in Europe

  • Opportunity for professional growth within the Company

  • A competitive base salary

  • Employee Benefits in the areas of Health and Education

About us
At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. Wonderflow offers descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work together – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with the most recognized brands worldwide, including Philips, DHL, Pirelli, Beko, Lavazza, AkzoNobel, Resideo, Samsung, De'Longhi, and 20 plus the Fortune 1000. The world’s most renowned Research Firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best deep-tech scaleup); Challenger in Omdia’s 2020 CEM quadrant (the only company in the world to offer a self-service solution for business users).
We are looking forward to hearing from you!
Thank you for your interest in Wonderflow. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@wonderflow.ai

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