Freelance Computational Linguist

Freelancer, Full-time · Trento

Why Wonderflow

At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. We offer descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organisations to work as one – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with some of the most recognized global brands, including Philips, DeLonghi, Pirelli, Enel, and more. The world’s most renowned research firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry.Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best deep-tech scaleup); Challenger in Omdia’s 2020 CEM quadrant (the only company in the world to offer a self-service solution for business users). 
We’ve done a lot, but we see it as a beginning. We are determined to become the #1 end-to-end solution for Decision Intelligence based on VoC (Voice of Customer). That’s “why” you should join. 

To achieve this mission we are looking for a Computational Linguist to take care of the development of projects in various languages.


About this role

A Linguistic Expert uses his/her linguistic knowledge to extract information from various types of text sources including product reviews, social media, and private data. The extracted information is then used to help enterprises make strategic decisions. A Linguistic Expert analyses texts using and improving AI-based tools and ensures that the accuracy of the results complies with the quality standards. We are looking for a computational linguist to join our NLP team, composed of linguistic experts and data scientists. The ideal candidate has a real passion for languages and enjoys building, maintaining and developing knowledge-based systems for text analysis . He/she is proactive, a creative problem solver and team player, has strong communication skills, and feels comfortable in a dynamic environment.


Your responsibilities
  • Provide efficient analysis of textual data within tight deadlines.

  • Perform quality assessments, and act accordingly to improve accuracy.

  • Support the creation and development of ontologies.

  • Develop strategies towards optimization of internal processes

  • Communicate and collaborate effectively within the company

Who we are looking for
  • A Computational Linguist

  • Collaborative team player

  • Proficient/native in English 

  • Proficient/native in at least 1 of the following languages: FR, ES, DE, NL

  • Proficient in Google Productivity Suite

  • Basic skills of any programming languages (Python is preferred)

  • Full-time available

  • EU citizen

  • Previous experience in the NLP field would be considered a plus


What do we offer
  • An inspiring culture: Ambitious, Hungry, Supportive

  • A dynamic and stimulating environment in the fast-developing field of NLP

  • Be part of a highly collaborative, international and committed team

  • Possibility to work remotely


About us
At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. Wonderflow offers descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work together – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with the most recognized brands worldwide, including Philips, DHL, Pirelli, Beko, Lavazza, AkzoNobel, Resideo, Samsung, De'Longhi, and 20 plus the Fortune 1000. The world’s most renowned Research Firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best deep-tech scaleup); Challenger in Omdia’s 2020 CEM quadrant (the only company in the world to offer a self-service solution for business users).
We are looking forward to hearing from you!
Thank you for your interest in Wonderflow. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@wonderflow.ai

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